Keeping our customers and staff Safe
Customer Information
Keeping our customers and staff is of the upmost importance. Therefore, we have stringent policies in place to ensure this is being adhered to at all times. Our guidelines are as follows;
What to Expect
In order to keep all our customers and team safe, during your visit there are certain guidelines that you are required to follow.
These are as follows;
Customer Information
Keeping our customers and staff is of the upmost importance. Therefore, we have stringent policies in place to ensure this is being adhered to at all times. Our guidelines are as follows;
- All team members complete health questionnaires and checks prior to beginning work
- Team members work in ‘family’ units and follow strict self-isolation guidelines, if required
- Contactless pick up and deliveries are in operation following all physical distancing guidelines
- All of our team follow our strict travel and working guidelines
- Where food is being delivered it is sealed and boxed by the kitchen team
- All key work areas are disinfected every 20 minutes
- All team members complete additional hand washing every 20 minutes
- Kitchens are deep cleaned after every service prior to re-opening
What to Expect
In order to keep all our customers and team safe, during your visit there are certain guidelines that you are required to follow.
These are as follows;
- Upon arrival, you must register using our QR code on the NHS Covid-19 app, if you have not already done so, click here to download the app.
- Do not visit if you are feeling unwell, have any COVID-19 related symptoms or if you’re self-isolating as a precaution
- Upon arrival please wash your hands or use the hand sanitiser provided
- Arrive on time for your booking and leave at the time you have been advised to vacate the table. Make yourself known to a team member. This is to avoid unnecessary delays or overcrowding.
- Observe at least a 1 metre distancing rule as a minimum with all other customers at all times whilst onsite
- You must wear a mask when inside the restaurant, except when seated at you designated table. please ensure you wear the mask before entering the premises
- Ensure all members of your party, including children, adhere to government guidelines on distancing during your visit
- As per government guidelines we are not able to take bookings for groups larger than 6.
- When using our facilities please ensure that you do not congregate around toilets or bars and form an orderly distanced queue if necessary
- Please note that your server will stand 1m away from your table wherever possible during your visit
- We reserve the right to refuse entry if we believe these guidelines are not being adhered to
